Privacy Policy

1. Who We Are

Touch of Clean Aberdeen is the data controller for the personal data collected through this website. We are a professional cleaning and disinfecting service based in Aberdeen, Scotland.

Contact: [email protected] | 07349 945414

2. What Personal Data We Collect

When you submit an enquiry through our contact form, we collect the following personal data:

• Full name
• Email address
• Phone number (optional)
• Service requested
• Your message or enquiry details

3. Lawful Basis for Processing

We process your personal data on the basis of Legitimate Interests (Article 6(1)(f) UK GDPR). Our legitimate interest is to respond to your enquiry and provide the cleaning services you have requested. We have assessed that this processing does not override your rights and freedoms.

4. Who We Share Your Data With

Your personal data may be stored in GoHighLevel, a Customer Relationship Management (CRM) platform, to manage and respond to your enquiry. GoHighLevel acts as a data processor on our behalf and is bound by a Data Processing Agreement. Your data is not sold or shared with any third party for marketing purposes.

5. Analytics

This website uses Umami Analytics, a privacy-first, cookieless analytics tool. Umami does not collect any personal data, does not use cookies, and does not track you across websites. No cookie consent banner is required.

6. How Long We Keep Your Data

We retain your personal data for up to 24 months from the date of your last contact with us, after which it will be securely deleted unless we are required by law to retain it for longer.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — You can request a copy of the personal data we hold about you.
• Right to rectification — You can ask us to correct inaccurate data.
• Right to erasure — You can ask us to delete your personal data in certain circumstances.
• Right to restriction — You can ask us to restrict processing of your data.
• Right to object — You can object to processing based on legitimate interests.

To exercise any of these rights, please contact us at [email protected].

8. Cookies

This website does not use cookies. Our analytics tool (Umami) is cookieless and does not store any information on your device.

9. Right to Complain

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk.